TECHNICAL SPECIALIST
Job Category: Technical Support
Job Type: Full Time (Permanent)
Job Location: London
Salary: £45-50k
REFERENCE No.
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Purpose of the Role
The Specialist, Architectural Products plays a critical role in supporting the sales team by providing expert technical guidance on product specifications, performance, and applications. This position ensures accurate and timely communication of technical data to clients, enabling seamless transitions from inquiries to orders.
By building strong relationships with key stakeholders in the industry, the Specialist enhances market presence and supports business growth. Additionally, the role includes project coordination, documentation management, and client presentations to ensure both internal teams and external partners receive the necessary technical insights to make informed decisions.
Key Responsibilities
Technical Support & Client Interaction
- Serve as a primary contact for client inquiries, offering expert advice on the performance and limitations of the architectural product range.
- Provide detailed technical information and distribute relevant data sheets to clients upon request.
- Educate clients and internal teams on acoustic control principles and product solutions, ensuring accessibility for those with limited technical knowledge.
Sales & Project Support
- Assist the sales team with operational and technical support for architectural products.
- Offer industry-specific guidance to clients in sectors such as A&E, Design & Build, Residential, and Contracting.
- Collaborate with specifiers to maximize product specifications and identify cross-selling opportunities, working closely with the sales team.
Project Coordination & Documentation
- Ensure accurate and timely communication of project details to both sales and project teams.
- Maintain organized documentation and upload relevant files to the project management system.
- Attend client site visits and meetings, assisting with presentations and technical demonstrations when necessary.
Industry Engagement & Relationship Building
- Develop and maintain relationships with key stakeholders, positioning the company as a trusted industry expert.
- Stay informed about industry trends and advancements to provide well-informed recommendations.
Project Management
- Work closely with Project Support and Key Account Management teams, ensuring seamless collaboration and successful project execution.
- Utilize project management tools to maintain transparency and track project status.
- Keep project values and statuses up to date using internal systems.
- Leverage Power BI for data analysis and reporting.
Time Management, Prioritization & Communication
- Manage multiple tasks effectively, prioritizing incoming requests based on urgency.
- Organize and delegate emails efficiently, ensuring timely responses.
- Communicate clearly and professionally with both internal teams and external stakeholders.
Qualifications & Competencies
Required Qualifications:
- Minimum of 2 years of relevant experience in a similar role.
- Industry experience is essential.
- Fluent in English (oral and written).
Key Competencies:
- Strong presentation skills (in-person and virtual).
- Commercial awareness and negotiation skills.
- Team-oriented mindset with the ability to collaborate with specialists.
- Strong questioning techniques (open and closed) to gather relevant information.
- Excellent communication and relationship-building abilities.
- Planning and organizational skills, using business intelligence tools to drive strategy.
- Ability to work independently while maintaining a holistic, goal-oriented approach.
- Adaptability, empathy, and problem-solving capabilities.
Stakeholders & Key Relationships
- Sales Team (Local & Global)
- Acoustic Team
- Project Team
- Clients & Industry Partners